Legal

Privacy Policy

Applies across the HALP network of websites.

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect:

Technical Information:

IP address and device identifiers
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution and display settings

Usage Data:

Pages visited and time spent on each page
Search queries and filters used
Properties viewed and saved
Click paths and navigation patterns
Referral sources (how you found our site)
Date and time of access

Location Data:

General location based on IP address
Precise location (if you grant permission on mobile devices)
Location preferences for property searches

2.3 Information from Third Parties

We may receive information about you from:

Real estate agents, developers, and builders you contact through our platform
Mortgage brokers and financial service providers in our network
Property data providers and aggregators
Credit reporting agencies (with your consent)
Social media platforms (if you connect or share via social media)
Marketing and analytics service providers
Government databases (for school zone and demographic information)
Your employer or organization you work with, in the course of our dealings with them

2.4 Information You Choose to Provide

We may also collect information when you:

Subscribe to our newsletters or alerts
Register for an account on our websites
Complete mortgage calculators
Download property guides and resources
Submit property listings or business directory entries
Participate in surveys or promotions
Provide reviews or testimonials
Attend our events or webinars

3. How We Use Your Information

3.1 Primary Uses

We use your personal information to:

Service Delivery:

Provide access to our property search and discovery platforms
Connect you with property developers, builders, and real estate agents
Facilitate mortgage broker connections and home loan services
Deliver school zone information and property insights
Process and display property listings
Manage business directory listings and subscriptions

Communication:

Respond to your inquiries and provide customer support
Send property alerts matching your search criteria
Provide mortgage rate updates and finance information
Send service-related notifications and updates
Communicate account and subscription information

Platform Improvement:

Analyze usage patterns to enhance user experience
Develop new features and services
Conduct market research and analysis
Test and optimize website performance
Improve search algorithms and recommendations

Marketing (with consent):

Send newsletters about property market trends
Provide information about new developments and listings
Promote relevant services from our partners
Conduct promotional campaigns and offers
Share educational content and buying guides

3.2 Legitimate Interests

We may also process your information based on legitimate business interests, including:

Preventing fraud and maintaining platform security
Enforcing our Terms of Service
Protecting our legal rights and property
Complying with legal obligations
Managing and improving our business operations
Conducting business analytics and reporting

4. Information Sharing and Disclosure

4.1 When We Share Your Information

Property Industry Partners, Financial Services Partners, Professional Service Providers, Technology and Service Providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Workspace, Stripe, Google Analytics), Business Operations, and Legal Requirements — as described in the full policy on file.

4.3 No Sale of Personal Information

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement appropriate technical and organizational security measures (SSL, encrypted storage, access controls, PCI-DSS via Stripe, staff training). Account and transaction records are generally retained for 7 years after closure. Website analytics data is typically retained for 26 months.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can control cookies via your browser and our consent banner.

7. Your Privacy Rights

You have rights of access, correction, portability, opt-out and deletion. Contact privacy@halp.com.au. Complaints can be escalated to the OAIC at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18.

9. Third-Party Links and Services

We use Amazon Web Services, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms. Each has its own privacy policy.

10. International Data Transfers

Some service providers store data internationally (primarily United States and European Union). We take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

With your consent, we may send you newsletters, property alerts and updates. Opt out at unsubscribe@halp.com.au or via any marketing email.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time; the "Last Updated" date will be updated and material changes notified.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. It is provided for convenience only — the full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect?

Contact details, property preferences, mortgage and finance information, business listing details, account information and technical data such as your IP address and browsing activity.

Q2. How does HALP use my information?

Primarily to deliver our property search, business directory and home loan connection services; to respond to your inquiries; to improve our platforms; and — only with your consent — to send marketing communications.

Q3. Does HALP sell my personal information?

No.

Q4. Who does HALP share my information with?

Property developers, builders and real estate agents whose listings you inquire about; mortgage brokers and lenders in our network; technology service providers; professional advisors; and government or regulatory bodies where legally required.

Q5. Is my information stored in Australia?

Some information is stored on servers in Australia, but some of our service providers are based overseas (primarily the United States and European Union).

Q6. How long is my information kept?

Account and transaction records are generally retained for 7 years after closure. Marketing data is kept until you unsubscribe. Website analytics data is typically retained for 26 months.

Q7. How can I access, correct or delete my information?

Email privacy@halp.com.au.

Q8. How do I opt out of marketing?

Click "unsubscribe" in any marketing email, reply "STOP" to marketing SMS, update your account preferences, or email unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint?

Contact our Privacy Officer at privacy@halp.com.au. If you're not satisfied, contact the OAIC at www.oaic.gov.au or 1300 363 992.